Privacy Policy.

Last updated: 21 May 2026.

1. Who controls your information

IVA MODEL REPORTS LTD is responsible for personal information that you choose to send directly through phone calls, email drafts, booking communication or service correspondence.

2. Information that may be collected

The company may collect your name, phone number, email address if supplied by you, vehicle registration, make and model, mileage, service history, repair notes, photographs, report documents, appointment details and messages you send.

3. Why information is used

• To respond to enquiries and provide customer support.
• To assess vehicle maintenance, repair, inspection or report support requests.
• To manage bookings, payments, service notes and customer records.
• To meet legal, tax, accounting, insurance or business obligations.
• To handle complaints, disputes or follow-up questions.

4. Contact form

The contact form prepares an email draft in your own email application. The website does not store form submissions in an online database.

5. Sharing information

Information may be shared with service providers, parts suppliers, professional advisers, insurers, payment providers or authorities where needed for the service or legal compliance. Customer information is not sold.

6. Retention

Information is kept only for as long as needed for the enquiry, service, accounting, legal requirements, complaint handling or legitimate business records.

7. Your rights

Depending on the situation, you may have rights to access, correct, delete, restrict or object to the use of your personal information under UK data protection law.

8. Contact

For privacy questions, contact the company using the phone number or registered office details on the Contact page.