1
Vehicle identity
Make, model, year, registration, VIN if appropriate, mileage and whether the vehicle has been modified or imported.
Inspection & reports
Inspection notes and IVA model report support.
For enquiries involving vehicle documentation, inspection preparation or IVA model report related support, the website guides customers toward accurate information and realistic expectations.
Careful preparation
Documents, notes and vehicle details should be organised before review.
Customers may need to provide vehicle identity details, photographs, previous documentation, inspection notes, model report references and any known issues. The aim is to create a clearer conversation before a formal service is agreed.
✓
Vehicle information.
Make, model, year, registration, import or modification context where relevant.
Make, model, year, registration, import or modification context where relevant.
✓
Evidence and documents.
Photos, inspection notes, existing paperwork and customer explanations.
Photos, inspection notes, existing paperwork and customer explanations.
✓
Outcome clarity.
Support can organise information, but third-party approval is not guaranteed.
Support can organise information, but third-party approval is not guaranteed.
Useful first message
What to send before report support.
A complete first message improves response quality and avoids unnecessary back-and-forth.
2
Current documents
Any inspection notes, refusal sheets, previous reports, photographs, service history and customer-held evidence.
3
What you need
State whether you need repair direction, inspection preparation, report support or clarification before booking.